Frequently Asked Question
How do I check ticket status?
Last Updated 24 days ago
If you are signed in
- Open My Tickets.
- Select the ticket by number or summary.
- Review the current status and latest updates in the ticket thread.
If you received an email notification
Ticket replies and some status updates may also be sent by email. Use the link in the email to open the ticket in the support portal.
If you are not signed in
Use Check Ticket Status and enter your email address and ticket number.
What do the ticket statuses mean?
Common statuses include:
- Open — the request is being worked on
- Pending — waiting for more information or action
- Closed — the request has been completed
The ticket thread will always show the latest updates and conversation.