Frequently Asked Question

When the request has been completed, the support team will set the ticket status to Closed.

What happens after the ticket is closed?

• You may receive a closing update or notification.
• The ticket will remain available in your ticket history for up to 1 year.
• You can still review the previous conversation, updates, and attachments during this period.

What if I need to follow up on the same request?

If the same issue needs further attention, reopen the ticket and reply on the existing ticket so the full history stays together.

What if the issue is not fully resolved?

If something is still not correct, reply on the existing ticket and let the support team know what still needs to be addressed.