Frequently Asked Question

Use this guide when selecting a Help Topic for a new ticket. Choosing the right topic helps show the correct form fields and routes the request to the right team.

Feedback

Use for:
General feedback about the website, support process, or service.

General Inquiry

Use for:
General questions or enquiries that are not tied to a specific website update or property request.

Submit Request for CDL Commercial

Use for:
Requests related to CDL Commercial.

Submit Request for CDL Homes

Use for:
Requests related to CDL Homes, such as content updates, property information, page changes, and similar website requests.

Submit Request for CDL Homes / Access Issue

Use for:
CDL Homes access-related issues, such as:

• Unable to sign in
• Incorrect permissions
• Account access problems

Helpful to include:

• Name or email of the affected user
• Error message or issue encountered
• Browser, if relevant
• Screenshots

Submit Request for Commercial Website

Use for:
Requests related to commercial property websites.

Submit Request for Residential Properties

Use for:
Requests related to residential property websites, such as:

• Website updates
• Content or asset changes
• New property website requests
• Virtual Tours
• Microsite updates

Helpful to include:

• Property name
• Page URL
• Final approved copy or assets
• Required completion date

Submit Request for SSS

Use for:
Requests related to SSS.

Still unsure which Help Topic to choose?

1. Choose the topic that best matches the website or property involved.
2. Use Access Issue only for CDL Homes login, permission, or account access problems.
3. Use Feedback or General Inquiry when you are not requesting a specific website change.
4. Add enough context in the Issue Description so the support team can reclassify the ticket if needed.

Related: Which Help Topic should I choose? · How do I open a new ticket?