Frequently Asked Question

CDL Team / Requesters

This portal is for the CDL team to submit and track website-related requests.

Sign in

1. Go to the Support Portal.
2. Click Sign In.
3. Enter your registered work email and password.
4. Once signed in, you can view and manage your requests under My Tickets.

If you already have a ticket number and email address, you can also use Check Ticket Status.

First-time access

If you do not have an account yet, please contact your CDL PIC or support contact to arrange access.

Use your work email address so ticket notifications and replies are sent to the correct inbox.

Forgot your password? Use the Password Reset page.

Support Agents

Support agents who manage and supervise tickets use a separate Agent Panel.

Sign in

1. Go to the Agent Panel.
2. Enter your agent login details.
3. Sign in to manage and respond to tickets.

Support agents should not use the CDL team Sign In page.