Frequently Asked Question
What information is required for a Virtual Tour upload or update?
Please provide:
- Virtual Tour link
- Thumbnail image
- Virtual Tour name
- Unit type and unit number
- Final English copy
- Final Chinese copy
- Pages to be updated
- Any pages that should be excluded
Thumbnail files should be clearly named, for example:
tembusu-grand_type-a2s-527_18-01.jpg
How should the Virtual Tour name be formatted?
English
1-Bedroom + Study
(Type A2S 527: #18-01)
The unit type should be written in Title Case.
Chinese
1-卧室+书房单位
(Type A2S 527: #18-01)
The Chinese version should follow the same structure as the English version.
Do I need to provide both English and Chinese copy?
Yes. All Virtual Tour names and related content should be provided in both English and Chinese before the website can be updated.
Can Blackbird Media translate the copy?
Translation is not included unless specifically requested and approved. To avoid delays, please provide the final approved English and Chinese copy when submitting the ticket.
How should the thumbnail files be named?
Use a clear file name that identifies the property, unit type, and unit number.
For example:
tembusu-grand_type-a2s-527_18-01.jpg
Avoid generic file names such as:
image1.jpg
thumbnail-final.jpg
new-vt.jpg
Do I need to provide a thumbnail for each Virtual Tour?
Yes. Each Virtual Tour should have its own clearly labelled thumbnail unless an existing thumbnail has been confirmed for reuse.
Which pages will normally be updated?
For most properties, the Virtual Tour will normally be updated on:
CDL Homes Virtual Tour Page — English
https://www.cdlhomes.com.sg/virtual-tours/tembusu-grand/CDL Homes Virtual Tour Page — Chinese
https://www.cdlhomes.com.sg/zh-hans/virtual-tours/tembusu-grand/CDL Homes Agent Virtual Tour Page
https://www.cdlhomes.com.sg/virtual-tours/agents/?vt=tembusu-grandIndividual Property Website
Example: https://www.tembusugrand.com.sg/interior#virtual-tour
If any page should not be updated, please clearly indicate this in the ticket.
What is different for W Residences?
For W Residences, updates will normally be made on:
W Residences Homepage — copy only
https://www.theresidencesatw.com.sg/W Residences Virtual Tours Page
https://www.theresidencesatw.com.sg/virtual-tours/
The standard CDL Homes English, Chinese, and Agent Virtual Tour pages do not apply unless specifically requested.
If either W Residences page should be excluded, please indicate this in the ticket.
Can multiple Virtual Tours be submitted in one ticket?
Yes. Please clearly separate and label the link, thumbnail, English copy, Chinese copy, unit details, and page instructions for each Virtual Tour.
A table or numbered list is recommended if there are multiple Virtual Tours.
How do I submit a Virtual Tour upload/update ticket?
Create a new ticket in osTicket.
Select Submit Request for Residential Properties as the Help Topic.
Select Property Website Maintenance / Property Website Maintenance (JV) as the Department.
Assign the ticket to Blackbird Media.
Add the required Virtual Tour details, links, copy, and files.
Indicate the pages to be updated or excluded.
Review and submit the ticket.
Which Help Topic should I select?
Select Submit Request for Residential Properties.
Which Department should I select?
Select Property Website Maintenance / Property Website Maintenance (JV).
Who should the ticket be assigned to?
Assign the ticket to Blackbird Media.
What happens if some required information is missing?
Blackbird Media may follow up for the missing information or clarification before proceeding with the update.
What happens after the ticket is submitted?
Blackbird Media will review the submitted links, thumbnails, copy, unit details, and page instructions before proceeding with the website update.