Frequently Asked Question

What information is required for a Virtual Tour removal?

Please provide:

• Property name

• Virtual Tour name

• Unit type and unit number, where applicable

• Pages where the Virtual Tour or related copy should be removed

• Any pages where the Virtual Tour or related copy should remain

Please make sure the Virtual Tour is clearly identified, especially if the property has multiple Virtual Tours.

Which pages will normally be updated?

For most properties, the Virtual Tour will normally be removed from:

• CDL Homes Virtual Tour Page — English
  https://www.cdlhomes.com.sg/virtual-tours/tembusu-grand/

• CDL Homes Virtual Tour Page — Chinese
  https://www.cdlhomes.com.sg/zh-hans/virtual-tours/tembusu-grand/

• CDL Homes Agent Virtual Tour Page
  https://www.cdlhomes.com.sg/virtual-tours/agents/?vt=tembusu-grand

If the Virtual Tour should remain on any of these pages, please clearly indicate this in the ticket.

What is different for W Residences?

For W Residences, the update will normally include:

• Removing the relevant copy from the W Residences Homepage
  https://www.theresidencesatw.com.sg/

• Removing the Virtual Tour from the W Residences Virtual Tours Page
  https://www.theresidencesatw.com.sg/virtual-tours/

If either item should remain, please clearly indicate this in the ticket.

How do I submit a Virtual Tour removal request?

1. Create a new ticket in osTicket.

2. Select Submit Request for Residential Properties as the Help Topic.

3. Select Property Website Maintenance / Property Website Maintenance (JV) as the Department.

4. Assign the ticket to Blackbird Media.

5. Add the property and Virtual Tour details.

6. Indicate which pages should be updated and which should remain unchanged.

7. Attach screenshots or supporting references if helpful.

8. Review and submit the ticket.

Can I remove multiple Virtual Tours in one ticket?

Yes. Please clearly list each Virtual Tour, including the property, unit type, unit number, and pages to be updated.

Do I need to provide screenshots?

Screenshots are optional, but helpful when there are multiple similar Virtual Tours or a specific item needs to be identified.

What if the removal instructions are unclear?

Blackbird Media may follow up for clarification before making the update to avoid removing the wrong Virtual Tour or content.

Which Help Topic should I select?

Select Submit Request for Residential Properties.

Which Department should I select?

Select Property Website Maintenance / Property Website Maintenance (JV).

Who should the ticket be assigned to?

Assign the ticket to Blackbird Media.