Frequently Asked Question

What information is required for a New Property Website Design and Development request?

Please provide:

• Property name
• Project brief and website requirements
• Finalised content and assets
• Target launch date
• Embargo date, if applicable
• CDL Homes Upcoming Launches page content
• Desktop and mobile Catfish banners in English and Chinese
• GTM tags, if available
• Any special launch or deployment instructions

What is included in the scope?

The scope includes:

• Full website design
• Responsive website development
• Staging setup and review
• Website deployment
• GTM and GA4 configuration and deployment
• Implementation of advertising tracking tags via GTM for:
  • Website
  • Enquiry Form — English and Chinese
  • Thank You Page — English and Chinese

How do I submit a New Property Website Design and Development request?

1. Create a new ticket in osTicket.
2. Select Submit Request for Residential Properties as the Help Topic.
3. Select Property Website Maintenance / Property Website Maintenance (JV) as the Department.
4. Assign the ticket to Blackbird Media.
5. Provide the property name, project brief, and target launch date.
6. Attach or provide links to the available content, assets, and project materials.
7. Include the required CDL Homes content and Catfish banners.
8. Provide the GTM tags, if available.
9. Highlight any embargo date, launch timing, or special deployment requirements.
10. Review and submit the ticket.

What content and assets should be provided?

Please provide the finalised content, images, logos, branding materials, floor plans, PDFs, videos, Virtual Tour links, and other assets required for the website, where applicable.

Are CDL Homes updates included as part of the request?

Yes. Please provide the relevant CDL Homes Upcoming Launches content in English (and Chinese, if applicable).

What Catfish banners are required?

Please provide:

• Desktop banner — English (and Chinese, if applicable)
• Mobile banner — English (and Chinese, if applicable)

Where applicable, separate assets may also be required for:

• Pre-launch
• Post-launch

What if some content or assets are not ready yet?

Please indicate which items are still pending and when they are expected to be available. Missing content or assets may affect the design, development, or launch timeline.

Are GTM tags required?

Please provide the GTM tags if they are available. If they are still pending, indicate this in the ticket and they can be added later.

What if there is an embargo or specific launch time?

Clearly indicate the embargo date, launch date, and any specific deployment timing so the website launch can be planned accordingly.

What happens if the scope or requirements change during the project?

Major changes to the approved design, functionality, content structure, or agreed scope may require additional effort. Blackbird Media will advise before proceeding with any out-of-scope work.

Which Help Topic should I select?

Select Submit Request for Residential Properties.

Which Department should I select?

Select Property Website Maintenance / Property Website Maintenance (JV).

Who should the ticket be assigned to?

Assign the ticket to Blackbird Media.