Frequently Asked Question

What information is required for a Catfish Banner update?

Please provide:

• Desktop banner files in English and Chinese

• Mobile banner files in English and Chinese

• The required banner position in the carousel

What are the required banner dimensions?

• Desktop: 1245 × 248 px

• Mobile: 900 × 750 px

How should I indicate the banner order?

Please state where the new banner should appear in the carousel, for example: first, second or third.

How do I submit a Catfish Banner update request?

1. Create a new ticket in osTicket.

2. Select Submit Request for CDL Homes as the Help Topic.

3. Select Maintenance as the Department.

4. Assign the ticket to Blackbird Media.

5. Attach the English and Chinese desktop and mobile banner files.

6. Indicate the required banner position.

7. Review and submit the ticket.

Which Help Topic should I select?

Select Submit Request for CDL Homes.

Which Department should I select?

Select Maintenance.

Who should the ticket be assigned to?

Assign the ticket to Blackbird Media.