Frequently Asked Question

What information is required for a Vulnerability Fix request?

Please provide:

• The latest vulnerability scan report

• The affected website

• The vulnerabilities or items that need to be addressed

• The required remediation deadline

What should be included in the vulnerability scan report?

The report should clearly show the affected website and the vulnerabilities identified during the scan.

Do I need to provide a deadline?

Yes. Please indicate when the fixes need to be completed, especially if they must be resolved before the next validation scan.

How do I submit a Vulnerability Fix request?

1. Create a new ticket in osTicket.

2. Select Submit Request for CDL Homes as the Help Topic.

3. Select Maintenance as the Department.

4. Assign the ticket to Blackbird Media.

5. Attach the latest vulnerability scan report.

6. Indicate the remediation deadline.

7. Review and submit the ticket.

Which Help Topic should I select?

Select Submit Request for CDL Homes.

Which Department should I select?

Select Maintenance.

Who should the ticket be assigned to?

Assign the ticket to Blackbird Media.