Frequently Asked Question

This support portal is the shared helpdesk for CDL and Blackbird to manage website-related requests. CDL team members can submit requests, ask questions, and track progress in one place.

Start here: Support Portal · FAQ

What you can do here

• Open a new ticket for website, property, access, or general requests.
• Track your tickets and reply when more information is needed.
• Browse the FAQ for guides and request requirements before submitting.

What this portal is not

• It is not a general email inbox — each request is logged as a numbered ticket for easier tracking.
• It should not be used to share passwords or sensitive information in plain text unless a secure process has been agreed.

Next steps

1. Sign in to access your account.
2. Check the FAQ if you need help choosing the right request type or preparing the required information.
3. Open a new ticket when you’re ready.