Frequently Asked Question

What information is required for a Microsite Website Files update?

Please provide:

• Microsite name

• Required changes

• Finalised updated website files

• Required completion date

How do I get the latest website files?

Request the latest website files from us. We’ll download the current live version and share the files with you.

How should I make the website updates?

Make the required changes using the latest website files we provide.

Once completed, share the finalised files with us for upload and deployment upon your confirmation.

Do I need to provide a completion date?

Yes. Please indicate when the website update needs to be completed.

How do I submit a Microsite Website Files Update request?

1. Create a new ticket in osTicket.

2. Select Submit Request for Residential Properties as the Help Topic.

3. Select Property Website Maintenance / Property Website Maintenance (JV) as the Department.

4. Assign the ticket to Blackbird Media.

5. Specify the microsite name and requested changes.

6. Request the latest website files from us.

7. Once the changes are completed, attach or share the finalised website files.

8. Indicate the required completion date.

9. Review and submit the ticket.

Which Help Topic should I select?

Select Submit Request for Residential Properties.

Which Department should I select?

Select Property Website Maintenance / Property Website Maintenance (JV).

Who should the ticket be assigned to?

Assign the ticket to Blackbird Media.