Frequently Asked Question
What information is required for a Property Update request?
Please provide:
Property name
Details of the required changes
Final approved copy and assets
Any special instructions
What type of property updates can I request?
Common requests include:
Updating property status
Updating copy or property details
Replacing images
Updating contact or enquiry information
Updating unit or availability information
Updating links
Reordering or removing property information
Removing a property
Do I need to provide final copy and assets?
Yes. Please provide the final approved content and assets before the update is carried out.
For CDL Homes, please provide English content (and Chinese, if applicable).
What if some existing content should remain unchanged?
Clearly state this in the ticket.
Can I request updates for multiple properties in one ticket?
Yes, if the updates are related. Please clearly separate the instructions and assets for each property.
For larger or unrelated updates, separate tickets may be easier to track.
How do I submit a Property Update request?
Create a new ticket in osTicket.
Select the relevant Help Topic for CDL Homes or CDL Commercial.
Select Maintenance as the Department.
Assign the ticket to Blackbird Media.
Provide the property name and required changes.
Attach the final content and assets.
Review and submit the ticket.
Which Help Topic should I select?
Select the Help Topic that corresponds to CDL Homes or CDL Commercial, depending on the website being updated.
Which Department should I select?
Select Maintenance.
Who should the ticket be assigned to?
Assign the ticket to Blackbird Media.