Frequently Asked Question
Which Help Topic should I choose?
Last Updated 10 days ago
Help Topic is the category or type of request. Choosing the right one routes your request correctly and may show extra fields for that type of work.
| Help Topic | Use when |
|---|---|
| Feedback | You want to share general feedback |
| General Inquiry | You have a general question or enquiry that does not fit a specific website/property request |
| Submit Request for CDL Commercial | The work is related to CDL Commercial |
| Submit Request for CDL Homes | The work is related to CDL Homes |
| Submit Request for CDL Homes / Access Issue | You need help with CDL Homes access (login, permissions, access problems) |
| Submit Request for Commercial Website | The work is related to commercial websites |
| Submit Request for Residential Properties | The work is related to residential property websites |
| Submit Request for SSS | The work is SSS-related |
Tips
- If two topics could apply, pick the one that matches the product or website first (Homes, Commercial, Residential, SSS)
- Use Access Issue only for CDL Homes access problems, not for content or design changes
- Use Feedback or General Inquiry when you are not requesting a specific website change
More detail: Help Topics explained.