Frequently Asked Question
Which 'Help Topic' should I choose?
Last Updated 24 days ago
The Help Topic is the category of your request. Choosing the right one helps route the ticket correctly and may display additional fields relevant to that request type.
| Help Topic | Use when |
|---|---|
| Feedback | You want to share general feedback |
| General Inquiry | You have a general question that does not fit a specific website or property request |
| Submit Request for CDL Commercial | The request is related to CDL Commercial |
| Submit Request for CDL Homes | The request is related to CDL Homes |
| Submit Request for CDL Homes / Access Issue | You need help with CDL Homes login, permissions, or access |
| Submit Request for Commercial Website | The request is related to a commercial property website |
| Submit Request for Residential Properties | The request is related to a residential property website |
| Submit Request for SSS | The request is related to SSS |
How do I choose the right Help Topic?
- Choose the topic that best matches the website or property involved.
- Use CDL Homes / Access Issue only for login, permission, or access-related issues.
- Use Feedback or General Inquiry when you are not requesting a specific website update.
For more details, see Help Topics explained.