Frequently Asked Question
What does each 'Department' mean?
Last Updated 24 days ago
The Department indicates how the request is covered or billed. Choose the option that best matches the type of work.
| Department | When to use it |
|---|---|
| Maintenance | For work covered under the ongoing maintenance retainer (BSM) |
| Property Website Maintenance | For property website work covered under a prepaid Statement of Work (SOW) |
| Property Website Maintenance (JV) | For work that requires a separate quotation, including JV-related requests |
How do I choose the right Department?
- Choose Maintenance if the request is covered under the ongoing retainer.
- Choose Property Website Maintenance if the request is covered under a prepaid property website SOW.
- Choose Property Website Maintenance (JV) if the request requires a separate quotation.
If you’re unsure, select the closest option and add the context in the Issue Description, or check with CDL PIC before submitting.
Support agents can also update the Department if needed when reviewing the ticket.