Frequently Asked Question

1. Sign in to the support portal.
2. Open a New Ticket.
3. Select the correct Help Topic. See Which Help Topic should I choose?.
4. Complete the form fields shown for the selected Help Topic.
5. Add the Issue Summary and Issue Description / Details.
6. Upload any relevant screenshots, documents, or assets.
7. Review the information and submit the ticket.

Once submitted, you will receive a ticket number for tracking and follow-up.

What should I include before submitting?

Where relevant, include:

• The correct Help Topic
• Page URL or website name
• Property name
• Clear request details
• Required completion date or deadline
• Supporting screenshots, documents, or assets

Using the most specific Help Topic helps make sure the correct form fields and request requirements are shown.

How do I track my ticket after submitting?

You can track your request through:

• My Tickets
• Check Ticket Status

You will also receive email notifications when there are updates or replies.

Should I open a new ticket for follow-up questions?

No. Please reply to the existing ticket for the same request so that all updates and information stay together in one place.