Frequently Asked Question

Issue Summary

A short title for the ticket — like an email subject line.

Good examples:

• “Update hero image on Newport Residences page”
• “CDL Homes login error for marketing user”
• “Add brochure PDF to Union Square Residences”

Avoid vague summaries such as “Website” or “Help” — agents use the summary when scanning queues.

Issue Description / Details

The full explanation of the request or issue. Include:

• What you need done (or what is broken)
• Page URL(s) or property name
• Current vs desired content or behaviour
• Deadline or go-live date if any
• Steps to reproduce (for bugs)
• Device / browser if relevant

The clearer the description, the fewer follow-up questions and the faster the work can start.

Attachments

Use the attachment field for screenshots, brand assets, PDFs, and other files — see What files can I attach?.