Frequently Asked Question

Issue Summary

The Issue Summary is a short title for the ticket, similar to an email subject line.

Good examples:

• “Update hero image on Newport Residences page”
• “Add brochure PDF to Union Square Residences”

Try to avoid vague summaries such as “Website” or “Help”, as the summary helps the support team quickly understand the request.

Issue Description / Details

The Issue Description / Details is where you provide the full explanation of the request or issue.

Where relevant, include:

• What needs to be done or what is not working
• Page URL(s) or property name
• Current content or behaviour and the desired update
• Required completion date or go-live date
• Steps to reproduce the issue, for bugs
• Device or browser details, if relevant

Clear details help reduce follow-up questions and allow the team to start on the request more quickly.

What should I attach?

Use the attachment field for screenshots, brand assets, PDFs, and other supporting files.

See What files can I attach?.